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Frequently Asked Questions

If you are experiencing problems using our new website, please note that it may be because you need to update your browser. We recommend using Internet Explorer 11 or Google Chrome. The latest versions of Safari and Firefox are also compatible. If you need any help or further advice, please do not hesitate to give us a call.

I need to contact you, what number/email address should I use?

If you need to contact us about anything at all, please call our customer service team on +44 (0)207 346 0117, or email us on contact@sassandbelle.co.uk. Please note our office hours are Monday - Friday 9am - 5.30pm GMT.

What are your delivery charges? 

Please see our Delivery page for full delivery charges.

When will I receive my order?  

We aim to get your order to you within 2-3 working days of being dispatched. All orders are shipped from the UK.

Can I add an item or change my order after I have placed it?

Once you have received an order confirmation from us, your order will have been inputted into our back office system and can no longer be amended through the website.  If you do wish to amend your order please contact us, and as long as your order hasn't been sent to the warehouse for packing we can update your order for you. Please note: we cannot guarantee changes to an order once it has been placed as it may be already processed.

I haven't received my order, what should I do?

Please contact our customer service team on +44 (0)207 346 0117 Monday - Friday 9am - 5.30pm with your order number and they will be happy to assist you.

I have received my order but something is missing or damaged, what should I do?

If your item is missing, faulty, damaged or not as expected please contact us first, either by email on contact@sassandbelle.co.uk or call us on +44 (0)207 346 0117 (Monday - Friday 9am-5.30pm GMT), and state your order number, the product which is at fault, and the issue.  We may be able to issue a refund/replacement without a return (we may require photos in this instance).

I do not like an item I have purchased, can I return it?

We hope that you love every single item that you purchase from us. However, if you do need to return an item for whatever reason, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable.  Please return the item together with your returns slip and we will process the refund/exchange once we have received your item.

Please send online returns to:

Sass & Belle Returns
Unit 6 and 7
The Heathrow Estate
Silver Jubilee Way
Heathrow
TW4 6NF

What is your VAT number?

Our UK VAT number is 710 698 629.

What is your company number?

Our company number, registered in England & Wales is 03469752.

Who are Sass & Belle?

Sass & Belle was born in the heart of London, UK and is named after the founder Richard's two daughters. The two little birds on our logo represent the girls and their playfully inquisitive nature. So, now you know!