FAQs

I need to contact you, what number/ email address should I use?

If you need to contact us about anything at all, please call our customer service team on +44 (0)207 346 0117, email us on contact@sassandbelle.com, or use the form at the below link. Please note our office hours are Monday - Friday 9am - 5.30pm GMT.

What are your delivery charges?

Delivery charges depend on the destination, please see our delivery page for full details.

Unfortunately, we are unable to ship any orders outside of the UK at the moment.

For orders in the UK, we currently offer FREE Standard Delivery on all orders of £40 or more.

When will I receive my order?

If you've ordered before 12pm using our Standard Delivery service you should receive your order within 3-5 working days.

If you've ordered using our Express Delivery service you should receive your order within 1-2 working days.

Please see our Delivery & Returns page for full details.

Can I add an item or change my order after I have placed it?

Once you have received an order confirmation from us, your order will have been inputted into our back office system and can no longer be amended through the website.  If you do wish to amend your order please contact us, and as long as your order hasn't been sent to the warehouse for packing we can update your order for you. Please note: we cannot guarantee changes to an order once it has been placed as it may have already been processed.

I haven't received my order, what should I do?

Please contact our customer service team on +44 (0)207 346 0117 Monday - Friday 9am - 5.30pm with your order number and they will be happy to assist you, or use the form at the below link.

I have received my order but something is missing or damaged, what should I do?

If your item is missing, faulty, damaged or not as expected please contact us first, either by email on contact@sassandbelle.co.uk or call us on +44 (0)207 346 0117 (Monday - Friday 9am-5.30pm GMT), and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return (we may require photos in this instance).

I do not like an item I have purchased, can I return it?

We hope that you love every single item that you purchase from us. However, if you do need to return an item for whatever reason, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip and we will process the refund/exchange once we have received your item.

 

Please send online returns to:

Sass & Belle Returns
Trade Counter Distribution Limited
Mendlesham Industrial Estate
Norwich Road, Mendlesham
Suffolk, IP14 5ND

I purchased one of your products from a stockist and it's faulty, can I return it to you?

We are only able to process returns, refunds and exchanges on items purchased from sassandbelle.co.uk.

If you bought the item from one of our stockists, we advise you get in touch with them directly. 

What is your VAT number?

Our UK VAT number is 710 698 629.

What is your company number?

Our company number, registered in England & Wales is 03469752.

Who are Sass & Belle?

Sass & Belle was born in the heart of London, UK and is named after the founder Richard's two daughters.

The two little birds on our logo represent the girls and their playfully inquisitive nature. So, now you know!

!