Skip to main content

Delivery & Returns

Shopping for delivery in the US? Please visit our US website!

On this page...

  1. Christmas Delivery
  2. Delivery within UK
  3. International delivery
  4. Delivery to Europe
  5. Delivery outside of Europe - Asia
  6. Delivery outside of Europe - Australasia
  7. Returns

Christmas Delivery

Our elves are working hard filling up the Sass & Belle sleigh to make sure you receive all your lovely gifts and decorations in time for the big day. To make sure you don’t miss out, below are the last dates for placing your festive orders in the UK and for international deliveries. Merry Christmas!

Some products such as the personalised gifts have earlier 'order by' times. Please check individual product pages for more details.

Pre-Christmas UK Delivery

Delivery option Last order date and time
Standard Delivery 18 December 2 PM
Next Day Delivery 20 December 2 PM
Saturday Delivery 21 December 2 PM

Pre-Christmas International Delivery

International Standard Delivery International Express Delivery
Country
Last order date and time Last order date and time
Albania 5 December 2 PM 18 December 2 PM
Australia 8 December 2 PM 18 December 2 PM
Austria 12 December 2 PM 20 December 2 PM
Bahrain 14 December 2 PM 19 December 2 PM
Belarus 5 December 2 PM 13 December 2 PM
Belgium 15 December 2 PM 20 December 2 PM
Bosnia & Herzegovina 5 December 2 PM 13 December 2 PM
Bulgaria 5 December 2 PM 19 December 2 PM
China 10 December 2 PM 17 December 2 PM
Croatia 5 December 2 PM 19 December 2 PM
Cyprus 5 December 2 PM 19 December 2 PM
Czech Republic 12 December 2 PM 20 December 2 PM
Denmark 14 December 2 PM 20 December 2 PM
Estonia 5 December 2 PM 20 December 2 PM
Finland 11 December 2 PM 19 December 2 PM
France 14 December 2 PM 20 December 2 PM
Georgia 5 December 2 PM 17 December 2 PM
Germany 15 December 2 PM 20 December 2 PM
Gibraltar 7 December 2 PM 18 December 2 PM
Greece 12 December 2 PM 19 December 2 PM
Greenland 14 December 2 PM 20 December 2 PM
Hong Kong 12 December 2 PM 19 December 2 PM
Hungary 5 December 2 PM 20 December 2 PM
Iceland 14 December 2 PM 19 December 2 PM
India 7 December 2 PM 17 December 2 PM
Iran 3 December 2 PM 14 December 2 PM
Iraq 3 December 2 PM 13 December 2 PM
Ireland 15 December 2 PM 20 December 2 PM
Israel 12 December 2 PM 18 December 2 PM
Italy 12 December 2 PM 20 December 2 PM
Japan 12 December 2 PM 17 December 2 PM
Latvia 5 December 2 PM 20 December 2 PM
Liechtenstein 14 December 2 PM 20 December 2 PM
Lithuania 5 December 2 PM 20 December 2 PM
Luxembourg 14 December 2 PM 20 December 2 PM
Malaysia 5 December 2 PM 17 December 2 PM
Malta 11 December 2 PM 20 December 2 PM
Moldova 5 December 2 PM 18 December 2 PM
Monaco 15 December 2 PM 20 December 2 PM
Montenegro 5 December 2 PM 18 December 2 PM
Netherlands 15 December 2 PM 20 December 2 PM
New Zealand 10 December 2 PM 17 December 2 PM
Norway 14 December 2 PM 19 December 2 PM
Oman 15 December 2 PM 19 December 2 PM
Pakistan 5 December 2 PM 19 December 2 PM
Phillippines 5 December 2 PM 14 December 2 PM
Poland 12 December 2 PM 20 December 2 PM
Portugal 14 December 2 PM 20 December 2 PM
Qatar 14 December 2 PM 19 December 2 PM
Romania 5 December 2 PM 19 December 2 PM
Saudi Arabia 14 December 2 PM 17 December 2 PM
Serbia 5 December 2 PM 19 December 2 PM
Singapore 11 December 2 PM 19 December 2 PM
Slovakia 14 December 2 PM 20 December 2 PM
Slovenia 5 December 2 PM 20 December 2 PM
Spain 14 December 2 PM 20 December 2 PM
Sweden 12 December 2 PM 20 December 2 PM
Switzerland 14 December 2 PM 20 December 2 PM
Taiwan 5 December 2 PM 19 December 2 PM
Thailand 5 December 2 PM 19 December 2 PM
Turkey 7 December 2 PM 18 December 2 PM
Ukraine 5 December 2 PM 19 December 2 PM
United Arab Emirates 15 December 2 PM 19 December 2 PM

Delivery within UK

Delivery option Shipping Destination Cost
Standard Delivery All of UK*
Orders below £35 - £3.50
Order over £35 - FREE
Next Day Delivery
UK Mainland only**
£ 6.00
Saturday Delivery
UK Mainland only**
£ 15.00

* Includes the Channel Islands and Northern Ireland

** Excludes Isle of Man, Jersey, Guernsey, Northern Ireland, Shetland Islands, Orkney Islands, Scilly Isles, Scottish Highlands and Republic of Ireland

UK Standard Delivery

Order are dispatched within 2-4 working days and we advise you to allow a further 2-3 days from dispatch to delivery, however this does sometimes increase during busy periods.  

Standard delivery orders are sent via Royal Mail's Tracked Delivery service and a signature will be required to confirm the receipt of your order.  Large items may be sent by courier, we will contact you if this is the case.  If you haven't received your order, please allow 10 working days before contacting us. 

UK Next Day Delivery 

Please place your order before 2 PM (Monday to Thursday) to get your order sooner. Any Next Day delivery orders placed after 2 PM Monday to Thursday will take an additional day to arrive.  Next Day delivery orders placed before 2 PM on a Friday will arrive the following Monday.  Orders placed over the weekend will arrive on the following Tuesday.  

Next Day delivery orders are sent via DPD and a signature will be required to confirm receipt of your order.

Saturday Delivery  

Orders must be placed before 2 PM on Friday for delivery on the Saturday of the same week.

International Delivery

We are now offering free international standard delivery for all orders above £75.  Please refer to the tables below to see our International delivery rates.

We use a variety of couriers for International shipments and a signature may be required to confirm receipt of your order.  For international standard delivery orders, we aim to dispatch within 2-3 business days, and deliveries within Western Europe take approx 3-5 working days from dispatch to delivery, all other locations may take up to 7 working days.  Please allow 12 working days for European orders and 14 working days all other International standard delivery orders to arrive before contacting us regarding missing orders. 

International express delivery orders placed after 12 PM BST will require an additional working day.

Unfortunately we do not currently deliver to South America, Africa, Russia or parts of Asia.

Delivery to Europe

Standard Delivery Express Delivery
Country
Delivery Cost
Orders under £75
Delivery Cost
Orders over £75
Delivery Time
(working days)
Delivery Cost
All Orders
Delivery Time
(working days)
Albania £ 9.50 FREE 5 - 12 £ 18.00 1
Austria £ 9.50 FREE 5 - 12 £ 18.00 1
Belarus £ 9.50 FREE 5 - 12 £ 23.00 2
Belgium £ 6.00 FREE 3 - 7 £ 18.00 1
Bosnia & Herzegovina £ 9.50 FREE 5 - 12 £ 23.00 2
Bulgaria £ 9.50 FREE 5 - 12 £ 18.00 2
Croatia £ 9.50 FREE 5 - 12 £ 18.00 2
Cyprus £ 9.50 FREE 5 - 12 £ 18.00 2
Czech Republic £ 9.50 FREE 5 - 12 £ 18.00 1
Denmark £ 6.00 FREE 3 - 7 £ 18.00 1
Estonia £ 9.50 FREE 5 - 12 £ 18.00 1
Finland £ 9.50 FREE 5 - 12 £ 23.00 2
France £ 6.00 FREE 3 - 7 £ 18.00 2
Georgia £ 9.50 FREE 5 - 12 £ 31.00 2
Germany £ 6.00 FREE 3 - 7 £ 18.00 2
Gibraltar £ 9.50 FREE 5 - 12 £ 23.00 2
Greece £ 9.50 FREE 5 - 12 £ 18.00 2
Greenland £ 9.50 FREE 5 - 12 £ 23.00 1
Hungary £ 9.50 FREE 5 - 12 £ 18.00 1
Iceland £ 9.50 FREE 5 - 12 £ 23.00 1
Ireland £ 6.00 FREE 3 - 7 £ 18.00 1
Italy £ 9.50 FREE 5 - 12 £ 23.00 1
Latvia £ 9.50 FREE 5 - 12 £ 18.00 2
Liechtenstein £ 9.50 FREE 5 - 12 £ 23.00 2
Luxembourg £ 6.00 FREE 3 - 7 £ 18.00 1
Malta £ 9.50 FREE 5 - 12 £ 18.00 1
Moldova £ 9.50 FREE 5 - 12 £ 23.00 2
Monaco £ 9.50 FREE 5 - 12 £ 18.00 1
Montenegro £ 9.50 FREE 5 - 12 £ 23.00 2
Netherlands £ 6.00 FREE 3 - 7 £ 18.00 2
Norway £ 9.50 FREE 5 - 12 £ 23.00 2
Poland £ 9.50 FREE 5 - 12 £ 18.00 1
Portugal £ 6.00 FREE 3 - 7 £ 18.00 1
Romania £ 9.50 FREE 5 - 12 £ 18.00 2
Serbia £ 9.50 FREE 5 - 12 £ 23.00 2
Slovakia £ 9.50 FREE 5 - 12 £ 18.00 1
Slovenia £ 9.50 FREE 5 - 12 £ 18.00 1
Spain £ 6.00 FREE 3 - 7 £ 18.00 1
Sweden £ 6.00 FREE 3 - 7 £ 18.00 1
Switzerland £ 9.50 FREE 5 - 12 £ 23.00 1
Turkey £ 9.50 FREE 5 - 12 £ 23.00 2
Ukraine £ 9.50 FREE 5 - 12 £ 23.00 2

Delivery outside of Europe - Asia

Standard Delivery Express Delivery
Country
Delivery Cost
Orders under £75
Delivery Cost
Orders over £75
Delivery Cost
Delivery Time
(working days)
Delivery Cost
All Orders
Delivery Time
(working days)
Bahrain £ 9.50 FREE 5 - 12 £ 23.00 2
China £ 9.50 FREE 5 - 12 £ 31.00 3
Hong Kong £ 9.50 FREE 5 - 12 £ 23.00 2
India £ 9.50 FREE 5 - 12 £ 31.00 2
Iran £ 9.50 FREE 5 - 12 £ 31.00 5
Iraq £ 9.50 FREE 5 - 12 £ 31.00 5
Israel £ 9.50 FREE 5 - 12 £ 23.00 2
Japan £ 9.50 FREE 5 - 12 £ 23.00 2
Malaysia £ 9.50 FREE 5 - 12 £ 23.00 2
Oman £ 9.50 FREE 5 - 12 £ 23.00 2
Pakistan £ 9.50 FREE 5 - 12 £ 31.00 2
Phillippines £ 9.50 FREE 5 - 12 £ 23.00 3
Qatar £ 9.50 FREE 5 - 12 £ 23.00 2
Saudi Arabia £ 9.50 FREE 5 - 12 £ 31.00 2
Singapore £ 9.50 FREE 5 - 12 £ 31.00 2
Taiwan £ 9.50 FREE 5 - 12 £ 23.00 2
Thailand £ 9.50 FREE 5 - 12 £ 23.00 2
United Arab Emirates £ 9.50 FREE 5 - 12 £ 23.00 2

Delivery outside of Europe - Australasia

Standard Delivery Express Delivery
Country
Delivery Cost
Orders under £75
Delivery Cost
Orders over £75
Delivery Time
(working days)
Delivery Cost
All Orders
Delivery Time
(working days)
Australia £ 9.50 FREE 5 - 12 £ 23.00 3
New Zealand £ 9.50 FREE 5 - 12 £ 23.00 3

Returns

Returns Policy

Items which are damaged, faulty, incorrect or simply unwanted must be returned within 30 days of receipt.  This applies to orders placed both in store and online. Unfortunately purchases made online cannot be returned or exchanged in store, and vice versa.

For website orders:

If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable.  Please return the item together with your returns slip.

Please note that during Christmas period, refunds/ exchanges may take up to 14 days to be processed. 

If your item is faulty, damaged or not as expected, please contact us first, either by email on contact@sassandbelle.co.uk or call us on +44 (0)207 346 0117 (Monday to Friday from 9am to 5.30pm), and state your order number, the product which is at fault, and the issue.  We may be able to issue a refund/replacement without a return (we may require photos in this instance).  If you do need to return the product in this instance, we will refund the postage charge.

Please send online returns to:

Sass & Belle Returns  
Unit 6 & 7 
The Heathrow Estate
Silver Jubilee Way 
Heathrow
TW4 6NF

For store orders:

If you change your mind about a product it can be returned to us, in the condition in which it was purchased, within 30 days of the date on the receipt. For faulty products please either return to us in store, or contact our customer services team and they will advise you.  All items returned in store will be offered either an exchange, a credit note or a refund.