FREQUENTLY ASKED QUESTIONS
I need to contact you, what number/email address should I use?
What are your delivery charges?
Delivery charges depend on the destination, please see our Delivery page for full details.
Unfortunately, we are unable to ship any orders outside of the UK at the moment.
For orders in the UK, we currently offer FREE Standard Delivery on all orders of £40 or more. This is slightly higher than our previous threshold due to the recent rise in costs across the UK delivery network.
When will I receive my order?
Please see our Delivery & Returns page for full details.
Can I add an item or change my order after I have placed it?
I haven't received my order, what should I do?
I have received my order but something is missing or damaged, what should I do?
I do not like an item I have purchased, can I return it?
We hope that you love every single item that you purchase from us. However, if you do need to return an item for whatever reason, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip and we will process the refund/exchange once we have received your item.
Please send online returns to:
Sass & Belle Returns
Trade Counter Distribution Limited
Mendlesham Industrial Estate
Norwich Road, Mendlesham
Suffolk, IP14 5ND
I purchased one of your products from a stockist and it's faulty, can I return to you?
What is your VAT number?
What is your company number?
Who are Sass & Belle?
Is Sass & Belle COVID-19 safe?
We have created a Safety Action Plan that includes a range of specific policies and procedures designed to protect the health, safety and welfare of staff and others affected by our work activity. Examples of these measures include: social distancing, more frequent cleaning, clear notices and effective maintenance. You can find our full COVID-19 risk assessment here.
Can you gift wrap my order?
If you want to gift wrap your order for someone special, just select the gift wrap option at checkout, write a message for the recipient and we’ll make sure that your gift arrives in one of our beautiful boxes!
If you’re gift wrapping several items, we might use more than one box (but we'll only charge you for one). Unfortunately, some items are too large to fit in our gift boxes.
If we’re not able to gift box any of your item(s) the gift box option will not be available at the checkout for those items.
To see if your item is eligible for gift wrap, look out for our "Gift Wrap Me" icon on each product page. Please note that we won't include invoice and price list inside the gift boxes.
