Delivery & Returns
Shopping for delivery in the US? Please visit our US website!
On this page...
- Delivery within UK
- International delivery
- Delivery to Europe
- Delivery outside of Europe - Asia
- Delivery outside of Europe - Australasia
- Returns
Delivery within UK
| Delivery option | Shipping Destination | Cost |
|---|---|---|
| Standard Delivery | All of UK* |
Orders below £35 - £3.50 Orders over £35 - FREE |
| Next Day Delivery |
UK Mainland only** |
£ 6.00 |
| Saturday Delivery |
UK Mainland only** |
£ 15.00 |
* Includes the Channel Islands and Northern Ireland
** Orders to the Isle of Man, Jersey, Guernsey, Northern Ireland, Shetland Islands, Orkney Islands, Scilly Isles, Scottish Highlands and the Republic of Ireland will be delivered using our DPD Two Day Service.UK Standard Delivery
Orders are dispatched within 2-4 working days and we advise you to allow a further 2-3 days from dispatch to delivery, however this does sometimes increase during busy periods.
Standard delivery orders are sent via Royal Mail's Tracked Delivery service and a signature will be required to confirm the receipt of your order. Large items may be sent by courier, we will contact you if this is the case. If you haven't received your order, please allow 10 working days before contacting us.
UK Next Day Delivery
Please place your order before 2 PM (Monday to Thursday) to get your order sooner. Any Next Day delivery orders placed after 2 PM Monday to Thursday will take an additional day to arrive. Next Day delivery orders placed before 2 PM on a Friday will arrive the following Monday. Orders placed over the weekend will arrive on the following Tuesday.
Next Day delivery orders are sent via DPD and a signature will be required to confirm receipt of your order.
Please note that delivery times will be affected over bank holiday periods and an additional day may be added to the dispatch time.
Saturday Delivery
Orders must be placed before 2 PM on Friday for delivery on the Saturday of the same week.
International Delivery
We are now offering free international standard delivery for all orders above £75. Please refer to the tables below to see our International delivery rates.
We use a variety of couriers for International shipments and a signature may be required to confirm receipt of your order. For international standard delivery orders, we aim to dispatch within 2-3 business days, and deliveries within Western Europe take approx 3-5 working days from dispatch to delivery, all other locations may take up to 7 working days. Please allow 12 working days for European orders and 14 working days all other International standard delivery orders to arrive before contacting us regarding missing orders.
International express delivery orders placed after 12 PM GMT will require an additional working day.
Unfortunately we do not currently deliver to South America, Africa, Russia or parts of Asia.
Delivery to Europe
| Country | Standard Delivery | Express Delivery* *(Currently unavailable) |
||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Delivery Cost Orders under £75 |
Delivery Cost Orders over £75 |
Delivery Time (working days) |
Delivery Cost All Orders |
Delivery Time (working days) |
|
|---|---|---|---|---|---|
| Albania | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Austria | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Belarus | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Belgium | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 1 |
| Bosnia & Herzegovina | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Bulgaria | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 2 |
| Croatia | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 2 |
| Cyprus | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 2 |
| Czech Republic | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Denmark | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 1 |
| Estonia | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Finland | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| France | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 2 |
| Georgia | £ 9.50 | FREE | 5 - 12 | £ 31.00 | 2 |
| Germany | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 2 |
| Gibraltar | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Greece | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 2 |
| Greenland | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 1 |
| Hungary | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Iceland | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 1 |
| Ireland | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 2 |
| Italy | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 1 |
| Latvia | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 2 |
| Liechtenstein | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Luxembourg | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 1 |
| Malta | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Moldova | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Monaco | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Montenegro | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Netherlands | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 2 |
| Norway | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Poland | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Portugal | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 1 |
| Romania | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 2 |
| Serbia | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Slovakia | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Slovenia | £ 9.50 | FREE | 5 - 12 | £ 18.00 | 1 |
| Spain | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 1 |
| Sweden | £ 6.00 | FREE | 3 - 7 | £ 18.00 | 1 |
| Switzerland | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 1 |
| Turkey | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Ukraine | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
Delivery outside of Europe - Asia
| Country | Standard Delivery | Express Delivery* *(Currently unavailable) |
||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Delivery Cost Orders under £75 |
Delivery Cost Orders over £75 |
Delivery Time (working days) |
Delivery Cost All Orders |
Delivery Time (working days) |
|
|---|---|---|---|---|---|
| Bahrain | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| China | £ 9.50 | FREE | 5 - 12 | £ 31.00 | 3 |
| Hong Kong | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| India | £ 9.50 | FREE | 5 - 12 | £ 31.00 | 2 |
| Iran | £ 9.50 | FREE | 5 - 12 | £ 31.00 | 5 |
| Iraq | £ 9.50 | FREE | 5 - 12 | £ 31.00 | 5 |
| Israel | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Japan | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Malaysia | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Oman | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Pakistan | £ 9.50 | FREE | 5 - 12 | £ 31.00 | 2 |
| Phillippines | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 3 |
| Qatar | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Saudi Arabia | £ 9.50 | FREE | 5 - 12 | £ 31.00 | 2 |
| Singapore | £ 9.50 | FREE | 5 - 12 | £ 31.00 | 2 |
| Taiwan | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| Thailand | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
| United Arab Emirates | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 2 |
Delivery outside of Europe - Australasia
| Country | Standard Delivery | Express Delivery* *(Currently unavailable) |
|||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Delivery Cost Orders under £75 |
Delivery Cost Orders over £75 |
Delivery Time (working days) |
Delivery Cost All Orders |
Delivery Time (working days) |
|
|---|---|---|---|---|---|
| Australia | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 3 |
| New Zealand | £ 9.50 | FREE | 5 - 12 | £ 23.00 | 3 |
Returns
Returns Policy
Items which are damaged, faulty, incorrect or simply unwanted must be returned within 30 days of receipt. This applies to orders placed both in store and online. Unfortunately purchases made online cannot be returned or exchanged in store, and vice versa.
Please note that in order to have postage costs refunded, the parcel must be returned only by standard delivery. We advise you to keep the postage receipt until you receive your refund if applicable.
Please note that when returning any item/s that are part of a Special Offer, the discount will no longer be applicable, and your refund amount will be subject to these terms.
For website orders:
If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip and we will process the refund/exchange within 72 hours.
If your item is faulty, damaged or not as expected, please contact us first, either by email on contact@sassandbelle.co.uk or call us on +44 (0)207 346 0117 (Monday to Friday from 9am to 5.30pm), and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return (we may require photos in this instance). If you do need to return the product in this instance, we will refund the postage charge.
Please send online returns to:
Sass & Belle ReturnsFor store orders:
If you change your mind about a product it can be returned to us, in the condition in which it was purchased, within 30 days of the date on the receipt. For faulty products please either return to us in store, or contact our customer services team and they will advise you. All items returned in store will be offered either an exchange, a credit note or a refund.
