Delivery & Returns
We continue to be open online.
We are still dispatching as quickly as usual, but please be aware some of our delivery partners may be affected by staff absence at this difficult time, which could cause delays to you receiving your order.
We are also dispatching outside the UK, but please note due to current circumstances with Brexit additional customs checks are being made between the UK and EU; meaning that orders outside of the UK may have an additional delay of up to five working days.
We are only able to process returns, refunds and exchanges on items purchased from sassandbelle.co.uk. If you bought the item from one of our stockists, we advise you get in touch with them directly.
Delivery within UK
Delivery Option |
||||
|---|---|---|---|---|
Destination |
Cost |
Delivery Time (working days) Details |
||
FREE! Standard Delivery |
All of UK (including Channel Islands and Northern Ireland) |
FREE! (orders over £35) or £3.95 |
4-7* |
|
Delivery Option |
||||
|---|---|---|---|---|
Destination |
Cost |
Details |
||
Next Day Delivery |
UK Mainland only** |
£6.00 |
Monday-Thursday: order before 2 PM. Orders placed after 2 PM take an extra day. |
|
Saturday Delivery |
UK Mainland only** |
£15.00 |
Order before 2 PM on Friday |
|
* This does sometimes increase during busy periods. If you haven't received your order, please allow ten working days before contacting us.
** Orders to the Isle of Man, Jersey, Guernsey, Shetland Islands, Orkney Islands, Scilly Isles, Scottish Highlands and the Republic of Ireland will be delivered using our DPD Two Day Service.
Please note that delivery times will be affected over bank holiday periods and an additional day may be added to the dispatch time. Large items may be sent by courier, we will contact you if this is the case.
Delivery to Europe
Destination |
||||
|---|---|---|---|---|
Standard Delivery |
Delivery Time (working days) |
Express Delivery (not currently available) |
Delivery Time (working days) |
|
Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden |
FREE! (orders over £75) or £6 |
3-7 |
£17 |
1-2 |
|
Austria, Finland, Poland |
FREE! (orders over £75) |
5-12 |
£21 |
1-2 |
Returns
Changed your mind?
If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip within 30 days of receipt and we will process the refund/exchange within 72 hours.
Damaged item?
Call us first! If your item is faulty, damaged or not as expected, write to contact@sassandbelle.co.uk or call us on +44 (0)207 346 0117 (Monday to Friday from 9am to 5.30pm), and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return (we may require photos in this instance). If you do need to return the product in this instance, we will refund the postage charge.
Send online returns to:
Sass & Belle ReturnsUnit 6 & 7
The Heathrow Estate
Silver Jubilee Way
Hounslow
TW4 6NF
Note that:
Purchases made online cannot be returned or exchanged in store, and vice versa.
In order to have postage costs refunded, the parcel must be returned only by standard delivery. We advise you to keep the postage receipt until you receive your refund if applicable.
When returning any item/s that are part of a Special Offer, the discount will no longer be applicable, and your refund amount will be subject to these terms.
For store orders:
If you change your mind about a product it can be returned to us, in the condition in which it was purchased, within 30 days of the date on the receipt. For faulty products please either return to us in store, or contact our customer services team and they will advise you. All items returned in store will be offered either an exchange, a credit note or a refund.
