DELIVERY & RETURNS
We dispatch our products as quickly as usual, but please be aware some of our delivery partners may be affected by staff absence at this difficult time, which could cause delays to you receiving your order.
We are only able to process returns, refunds and exchanges on items purchased from sassandbelle.co.uk. If you bought the item from one of our stockists, we advise you get in touch with them directly.
When a promotional offer or discount (such as a 10% off code or a 3-for-2 offer) is applied to more than one product, the total value of the promotional offer is split and shared across each product in the correct ratio. If an item or part of the order is returned, you will be refunded the relevant correct value.
Unfortunately, we are unable to ship any orders outside of the UK at the moment.
Delivery within UK
| All of UK
(including Channel Islands
and Northern Ireland)
(orders over £35)
|Delivery time (working days): 4-7*|
|Next Day Delivery||UK Mainland only**||£6.00||Monday-Thursday: order before 2 PM. Orders placed after 2 PM take an extra day.
Friday: order before 2 PM to get your items the following Monday.
Weekend: orders placed during the weekend will arrive the following Tuesday.
|Saturday Delivery||UK Mainland only**||£15.00||Order before 2 PM on Friday|
* This does sometimes increase during busy periods. If you haven't received your order, please allow ten working days before contacting us.
** Orders to the Isle of Man, Jersey, Guernsey, Shetland Islands, Orkney Islands, Scilly Isles and Scottish Highlands will be delivered using our DPD Direct Service.
Please note that delivery times will be affected over bank holiday periods and an additional day may be added to the dispatch time. Large items may be sent by courier, we will contact you if this is the case.
Delivery to Europe
|Destination||Standard Delivery||Delivery Time
(not currently available)
Belgium, Denmark, France,
|CURRENTLY NOT AVAILABLE||3-7||CURRENTLY NOT AVAILABLE||1-2|
|Austria, Finland, Poland||CURRENTLY NOT AVAILABLE||5-12||CURRENTLY NOT AVAILABLE||1-2|
If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip within 30 days of receipt and we will process the refund/exchange within 72 hours.
Call us first! If your item is faulty or damaged write to email@example.com or call us on
Send online returns to:
Sass & Belle Returns
Unit 6 & 7
The Heathrow Estate
Silver Jubilee Way
Purchases made online cannot be returned or exchanged in store, and vice versa.
In order to have postage costs refunded, the parcel must be returned only by standard delivery. We advise you to keep the postage receipt until you receive your refund if applicable.
When returning any item/s that are part of a Special Offer, the discount will no longer be applicable, and your refund amount will be subject to these terms.
Product Safety Notice
We have received reports of certain Mojave mugs breaking due to a manufacturing fault. If you have purchased a mug with the RJB6863 batch code, please find full guidance here.