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Delivery & Returns

Shopping for delivery in the US? Please visit our US website!

 

On this page...

  1. Delivery within UK
  2. International delivery
  3. Delivery to Europe
  4. Delivery to Asia
  5. Delivery to Australasia
  6. Returns

Delivery within UK


Delivery Option


Destination

Cost

Delivery Time
(working days)

Details


FREE!
Standard Delivery

All of UK 
(including Channel Islands
and Northern Ireland)



FREE!
(orders over £35)
or £3.95


4-7*


Signature required


Delivery Option


Destination

Cost

Details

Next Day Delivery


UK Mainland only**

£6.00

Monday-Thursday: order before 2 PM. Orders placed after 2PM take an extra day.
Friday: order before 2 PM to get your items the following Monday. 
Weekend: orders placed during the weekend will arrive the following Tuesday.


 Saturday Delivery


UK Mainland only**
 
£15.00
 
 Order before 2 PM on Friday

* This does sometimes increase during busy periods. If you haven't received your order, please allow ten working days before contacting us.

**  Orders to the Isle of Man, Jersey, Guernsey, Northern Ireland, Shetland Islands, Orkney Islands, Scilly Isles, Scottish Highlands and the Republic of Ireland will be delivered using our DPD Two Day Service.

Please note that delivery times will be affected over bank holiday periods and an additional day may be added to the dispatch time. Large items may be sent by courier, we will contact you if this is the case.  

 

International Delivery

International standard delivery is FREE for orders over £75! See below for all other rates.

Please allow twelve working days for European orders and fourteen working days all other International standard delivery orders to arrive before contacting us regarding missing orders. Note that a signature may be required to confirm receipt of your order.

International express delivery orders placed after 12 PM GMT require an additional working day.

Unfortunately we do not currently deliver to South America, Africa, Russia or parts of Asia.

Europe


Destination


Standard
Delivery


Delivery Time
(working days)

Express
Delivery

Delivery Time
(working days)

Belgium, Denmark, France,
Germany, Ireland, Italy, Luxembourg,
Netherlands, Portugal, Spain, Sweden



FREE! (orders over £75)
or £6


3-7


£17


1-2

Albania, Austria, Belarus,
Bosnia & Herzegovina, Bulgaria,
Croatia, Cyprus, Czech Republic,
Estonia, Finland, Georgia, Gibraltar,
Greece, Greenland, Hungary,
Iceland, Latvia, Liechtenstein,
Lithuania, Malta, Moldova, Monaco,
Montenegro, Norway, Poland, Romania,
Serbia, Slovakia, Slovenia,
Switzerland, Turkey, Ukraine




FREE! (orders over £75)
or £9.50



5-12



£21



1-2

Asia


Destination


Standard
Delivery


Delivery Time
(working days)

Express
Delivery

Delivery Time
(working days)

Bahrain, China, Hong Kong, India, Iran,
Iraq, Israel, Japan, Malaysia,
Oman, Pakistan, Philippines, Qatar,
Saudi Arabia, Singapore, Taiwan,
Thailand, United Arab Emirates
 


FREE! (orders over £75)
or £9.50


5-12


£23


1-2

Australasia


Destination


Standard
Delivery


Delivery Time
(working days)

Express
Delivery

Delivery Time
(working days)

Australia, New Zealand
 

FREE! (orders over £75)
or £9.50


5-12

£23

1-2


Returns

Changed your mind? 

If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip within 30 days of receipt and we will process the refund/exchange within 72 hours.

Damaged item? 

Call us first! If your item is faulty, damaged or not as expected, write to contact@sassandbelle.co.uk or call us on +44 (0)207 346 0117 (Monday to Friday from 9am to 5.30pm), and state your order number, the product which is at fault, and the issue.  We may be able to issue a refund/replacement without a return (we may require photos in this instance).  If you do need to return the product in this instance, we will refund the postage charge.

Send online returns to:

Sass & Belle Returns  
Unit 6 & 7 
The Heathrow Estate
Silver Jubilee Way 
Heathrow
fnote
TW4 6NF

Note that:

  • Purchases made online cannot be returned or exchanged in store, and vice versa.
  • In order to have postage costs refunded, the parcel must be returned only by standard delivery. We advise you to keep the postage receipt until you receive your refund if applicable.
  • When returning any item/s that are part of a Special Offer, the discount will no longer be applicable, and your refund amount will be subject to these terms.

  •  

    For store orders:

    If you change your mind about a product it can be returned to us, in the condition in which it was purchased, within 30 days of the date on the receipt. For faulty products please either return to us in store, or contact our customer services team and they will advise you.  All items returned in store will be offered either an exchange, a credit note or a refund.