* This does sometimes increase during busy periods. If you haven't received your order, please allow ten working days before contacting us.

Please note that delivery times will be affected over bank holiday periods and an additional day may be added to the dispatch time. Large items may be sent by courier, we will contact you if this is the case.  

Changed your mind? 

If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip within 30 days of receipt and we will process the refund/exchange within 72 hours.

Damaged item? 

If your item is faulty or damaged write to contact@sassandbelle.co.uk and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return (we may require photos in this instance). If you do need to return the product in this instance, we will refund the postage charge.

Send online returns to:

Sass & Belle Returns
Bramley Rd,
Bletchley,
Milton Keynes
MK1 1PT

Note that:

Purchases made online cannot be returned or exchanged in store, and vice versa.

In order to have postage costs refunded, the parcel must be returned only by standard delivery. We advise you to keep the postage receipt until you receive your refund if applicable.

When returning any item/s that are part of a Special Offer, the discount will no longer be applicable, and your refund amount will be subject to these terms.