TERMS & CONDITIONS
- THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
- INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are RJB Stone Ltd (trading as Sass & Belle), a company registered in England & Wales, Company No. 03469752, VAT No. GB 710 698 629. Our registered Elsley Court, 20-22 Great Titchfield Street, London, United Kingdom, W1W 8BE. All products sold by RJB Stone Ltd are sold under the brand name 'Sass & Belle'.
2.2 How to contact us. You can contact us by telephoning our customer service team at +44 (0)207 346 0117 or by writing to us at email@example.com.
2.3 How we will contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
- OUR CONTRACT WITH YOU
3.1 How we will accept your order. When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order, with the details of your order. The final acceptance of your order will be complete at the time we send you a dispatch confirmation email, at which point a contract will come into existence between you and us. Any products from the order, not confirmed in the invoice enclosed with the dispatch confirmation email, have not been purchased and paid for.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
- OUR PRODUCTS
4.1 Products may vary slightly from their pictures. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor or device, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Your product may therefore vary slightly from those images.
4.2 All displayed products are subject to availability. We make every effort to display real time stock information as far as possible on our website, but we cannot always guarantee availability of items, particularly when stock is low.
4.3 All products are sold as one piece. The price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces.
- PROVIDING THE PRODUCTS
5.1 When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order (unless otherwise agreed with you).
5.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.3 When you become responsible for the products. You will become responsible for the products from the time we deliver the product to the address you gave us.
5.4 When you own the products. You own a product once we have received payment in full.
- PRICE AND PAYMENT
6.1 All prices are given in Pound Sterling (£), US Dollar ($) and Euro (€) (as applicable to the country you are based in), and are inclusive of VAT. The prices do not include delivery charges which are added to your order at checkout. Delivery costs information can be found on our Delivery & Returns page. Please note that for deliveries outside of the UK our prices do not include customs or import duties which may apply to your order (as imposed by the relevant authorities). We have no control over these and it is therefore your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.
6.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
6.3 Prices may change and offers may be withdrawn at any time. We update our website regularly, so prior to placing an order, please make sure you review the information provided in relation to the products you are selecting.
6.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
6.5 When you must pay and how you must pay. We accept payment with Visa, Mastercard and PayPal. We will take full payment when we accept your order. Full payment must be received for your order before it is dispatched. While every effort is made to send complete orders, we reserve the right to make part deliveries.
- YOUR RIGHT TO END THE CONTRACT
7.1 Ending your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
7.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract, see Clause ;
7.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Clause [7.2];
7.1.3 If you have just changed your mind and want to cancel, see Clause [7.3].
7.2 Ending the contract because of something we have done or are going to do. If you are ending the contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
7.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
7.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control; or
7.2.3 you have a legal right to end the contract because of something we have done wrong.
7.3 Exercising your right to change your mind and cancel. For most products bought online you have a legal right to change your mind and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4 When you don’t have a right to change your mind and cancel. You don’t have a right to change your mind in relation to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons (for example, underwear), if they become unsealed after delivery or goods which are made to your specification or are clearly personalised.
7.5 How long do I have to change my mind and cancel? You will have 30* days after the day you (or someone you nominate) receives the products (unless the products are split into several deliveries over different days, in which case you have until 30* days after the day you (or someone you nominate) receives the last delivery). (* this gives you more time than the 14 days you would normally be given under the Consumer Contracts Regulations 2013)
- HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
8.1.1 Phone or email. Call customer services on +44 (0)207 346 0117 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.1.2 By post. When changing your mind, you can print off the form at Schedule 1 of these Terms and post it to us at the address on the form. You can also simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at: Sass & Belle Returns, Unit 6 & 7, The Heathrow Estate, Silver Jubilee Way Hounslow, TW4 6NF. Please call customer services on +44 (0)207 346 0117 or email us at email@example.com for a return label. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
8.3 When we will pay the costs of return. We will pay the costs of return:
8.3.1 if the products are faulty or misdescribed;
8.3.2 if you are ending the contract because of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
8.4 How we will refund you. We will refund you the price you paid for the products including any relevant delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.5 Deductions from refunds if you are exercising your right to change your mind and cancel your order. If you are exercising your right to change your mind:
8.5.1 we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund yo the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
8.5.2 the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option
8.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind and cancel your order then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
- OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
9.1.1 you do not make payment to us when it is due;
9.1.2 you do not, within a reasonable time, allow us to deliver the products to you; or
9.1.3 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the products, for example, your full delivery address if you have failed to include this in your order details.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
- IF THERE IS A PROBLEM WITH THE PRODUCT
10.1 How to tell us about problems. If you have any questions or complaints about a product, please contact us.
10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please call customer services on +44 (0)207 346 0117 or email us at firstname.lastname@example.org for a return label.
- OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
11.3 We are not liable for business losses. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.1 You can only use one promotion code per order. Note that some codes may only be valid for certain items and the majority of codes will have an expiry date. In situations where a free gift or bundle are applicable, we are only able to fulfil such promotions while stocks last.
12.2 Please note the terms and conditions of each promotion may vary, so please make sure you check when you receive any codes. From time to time, we may give you a promotion that you can use to reduce the price of specified products or to redeem a free gift. Remember, it’s up to you to enter the code at checkout.
12.3 If you receive a unique promotion code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it. If we have reasonable grounds for believing there is or has been a misuse of a promotion code in any way, we are entitled to cancel your promotion code, refuse to process any orders you place with us and/or suspend or even close your account.
13.1 This website uses two kinds of cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.
13.2 Session cookies are temporary cookies that only remain for the duration of your website visit. We use these mainly to keep track of whether you are logged in or out, and what items are in your basket so we can keep them there for your next visit (up to 7 days).
13.3 Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.
13.5 By using this website you agree to us using cookies in this way. You can disable cookies in your browser, however the website may not function properly.
- OTHER IMPORTANT TERMS
15.1 Nobody else has any rights under this contract . This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Schedule 1 - Model Cancellation Form
To: RJB Stone Ltd (trading as Sass & Belle), a company registered in England & Wales, Company No. 03469752, VAT No. GB 710 698 629. Our registered Elsley Court, 20-22 Great Titchfield Street, London, United Kingdom, W1W 8BE
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*]/received on [*],
Name of customer:
Address of customer:
Signature of customer: (only if this form is notified on paper)
[*] Delete as appropriate